How we collect, use and protect personal data across the Vethos platform and websites.
Last updated: June 2026 · This summary is informational and not legal advice.
Vethos provides an AI front desk for businesses — AI call answering (Vethos Voice) and WhatsApp lead replies (Vethos Inbox). This policy covers personal data processed when you use our sites, talk to sales, or when the platform handles calls on behalf of a customer organization.
Sales enquiries: your name, company, email, phone, expected volume and message. Platform processing (on behalf of customers): caller audio, transcripts, extracted fields and call metadata, processed under each tenant's instructions.
To respond to enquiries, scope deployments, operate the platform on behalf of tenants, sync records to their tools, and improve reliability. We do not train shared models on a customer's call data.
We process data under legitimate interest and, where required, consent. Call recording and processing follow UAE PDPL and, where applicable, GDPR — including consent capture and configurable calling windows.
Data is hosted in UAE or regional infrastructure, encrypted in transit and at rest, with tenant isolation, role-based access and audit logging.
We retain enquiry and call data only as long as needed for the stated purpose or as a tenant's configuration and applicable law require, then delete or anonymise it.
Subject to PDPL and GDPR, you may request access, correction, deletion or export of your personal data, and may object to certain processing. Contact us to exercise these rights.
For privacy questions or data requests, email [email protected]. We respond within the timeframes required by applicable law.