01Who we are
Vethos provides a multi-tenant voice-AI platform. This policy covers personal data processed when you use our sites, talk to sales, or when the platform handles calls on behalf of a customer organization.
Legal
Privacy Policy
How we collect, use and protect personal data across the Vethos platform and websites.
Last updated: June 2026 · This summary is informational and not legal advice.
02Data we collect
Sales enquiries: your name, company, email, phone, expected volume and message. Platform processing (on behalf of customers): caller audio, transcripts, extracted fields and call metadata, processed under each tenant's instructions.
03How we use it
To respond to enquiries, scope deployments, operate the platform on behalf of tenants, sync records to their tools, and improve reliability. We do not train shared models on a customer's call data.
04Lawful basis & consent
We process data under legitimate interest and, where required, consent. Call recording and processing follow UAE PDPL and, where applicable, GDPR — including consent capture and configurable calling windows.
05Data residency & security
Data is hosted in UAE or regional infrastructure, encrypted in transit and at rest, with tenant isolation, role-based access and audit logging.
06Retention
We retain enquiry and call data only as long as needed for the stated purpose or as a tenant's configuration and applicable law require, then delete or anonymise it.
07Your rights
Subject to PDPL and GDPR, you may request access, correction, deletion or export of your personal data, and may object to certain processing. Contact us to exercise these rights.
08Contact
For privacy questions or data requests, email privacy@vethos.ai. We respond within the timeframes required by applicable law.